Privacy Policy

Welcome to Saroukh, the leading platform in Saudi Arabia connecting truck and heavy equipment drivers with customers. We are committed to protecting your personal data in accordance with the Saudi Personal Data Protection Law (PDPL) and the highest global standards.

1. Data We Collect

  • Account Information: Name, phone number, email address, profile picture (optional).
  • Location Data: We use the GPS system to determine your location to facilitate service requests or fulfillment.
  • Payment Data: Processed through secure gateways (we do not store card details).
  • Service Data: Order details (equipment type, cost, ratings).
  • Device Data: Device type, operating system, and IP address (for technical and security purposes).

2. How We Use Your Data

  • Provide services and manage bookings.
  • Enhance user experience and customer support.
  • Send notifications about updates or offers (you can disable them at any time).
  • Prevent fraudulent activities and comply with Saudi regulations.

3. Data Sharing with Third Parties

  • Drivers/Clients: We share only essential information (e.g., location and name).
  • Payment Providers: To process financial transactions.
  • Official Authorities: When requested under Saudi regulations.

4. Data Protection

  • We use secure encryption (SSL) and restrict internal access permissions.
  • 100% security against cyber threats cannot be guaranteed.

5. Your Rights

  • Access or Modify: Via your account settings.
  • Delete: Request account deletion (some data may be retained for legal obligations).
  • Opt-Out of Marketing: Through app settings.

6. Updates

You will be notified of any changes via the app or email.

User Rights

  • Access or correct your personal data.
  • Request data deletion (unless conflicting with legal obligations).
  • Inquire about data usage by contacting us at info@sarookh.app.

7. Policy Updates

We may update this policy to reflect legal or technical changes. You will be notified via the app or email before updates take effect.

8. Contact Us

For privacy-related inquiries or complaints, please contact us:

Email: info@sarookh.app

Thank You for Your Trust

We are committed to making Saroukh a reliable and secure platform to meet your needs. This Privacy Policy reflects our transparency in protecting your rights.